Shipping policy

Shipping Policy

Effective Date: July 2026

At Machenza, we aim to deliver your order accurately and within a reasonable timeframe. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping costs, and the conditions that apply to the shipment of your purchases.

Nothing in this policy limits any rights available to you under applicable law.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes order verification, payment confirmation, product preparation, packaging, and submission to our fulfillment partner.

Processing times may occasionally be longer during peak seasons, promotional events, inventory verification, supplier delays, or other circumstances beyond our reasonable control.

Once an order has been submitted to our fulfillment partner, labeled, or shipped, it cannot be modified or canceled.

2. Shipping Destinations

Machenza currently ships to addresses within the United States.

At this time, we do not ship to:

P.O. Boxes
APO/FPO military addresses
International destinations

unless otherwise stated during checkout.

Customers are responsible for providing a complete and accurate shipping address.

Machenza is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been shipped.

Typical delivery time for most U.S. orders:

5–15 business days

Delivery estimates are not guaranteed and may vary depending on:

Product availability
Fulfillment location
Carrier performance
Weather conditions
Public holidays
Peak shipping seasons
Other circumstances beyond our reasonable control

A tracking number will be provided whenever available.

Tracking information may take 24–72 hours after shipment to become active.

Failure to monitor tracking updates does not make Machenza responsible for missed deliveries, carrier notices, or delivery attempts.

4. Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before payment is completed.

Except where a return results from a verified error by Machenza or its fulfillment partner, shipping charges are non-refundable once an order has been shipped.

When an order qualifies for Free Shipping, shipping is provided as a promotional benefit by Machenza.

For approved change-of-mind returns, the actual outbound shipping cost paid by Machenza may be deducted from the refund where permitted by applicable law.

5. Partial Shipments

Some orders may be fulfilled in multiple shipments.

If this occurs:

Additional shipping charges will not be applied.
Separate tracking numbers may be provided.
Receiving one package does not necessarily mean the remaining items have not been shipped.

6. Order Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the shipment when required by the carrier.

7. Delivery Issues

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Notify Machenza promptly at hello@machenza.com.

A tracking status of "Delivered" does not automatically qualify an order for a refund or replacement.

Additional documentation requested by the carrier may be required during the investigation.

If a package is confirmed as lost in transit, Machenza may, after verification and where appropriate, provide a replacement or issue a refund.

8. Damaged Packages

If your package arrives visibly damaged:

Note the damage with the carrier whenever possible.
Take clear photographs of both the package and its contents.
Contact hello@machenza.com within 7 calendar days after delivery.

Please keep all packaging materials until your claim has been reviewed and resolved.

9. Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is:

Refused,
Unclaimed,
Returned due to an incorrect or incomplete address, or
Undeliverable for reasons not attributable to Machenza,

then:

A refund is not guaranteed.
Any approved refund may be reduced by the actual outbound shipping cost, return shipping costs, carrier fees, address correction fees, and any other non-recoverable expenses.
Additional shipping charges may apply if reshipment is requested.

10. Address Changes

Address changes cannot be guaranteed once an order has entered fulfillment.

If you need to update your shipping information, please contact hello@machenza.com as soon as possible.

If fulfillment has already begun, we may be unable to modify the shipping address.

11. Shipping Delays Beyond Our Control

Machenza is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Transportation disruptions
Carrier delays
Labor disputes
Government actions
Customs inspections
Supply chain interruptions

Where required by applicable law, Machenza will provide appropriate updates and available options if an order cannot be shipped within the applicable timeframe.