Returns & Refund Policy

At Machenza, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging and accessories.
Show no signs of wear, damage, or misuse.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Personalized or custom-made products.
Items marked as final sale.
Products that cannot be returned for hygiene or safety reasons.

Any applicable exclusions will be clearly indicated on the product page.

How to Start a Return

To request a return, please email us at hello@machenza.com with:

Your order number.
A brief description of the reason for the return.
Photos of the item if it arrived damaged or incorrect.

Our support team will provide detailed return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will work quickly to resolve the issue at no additional cost to you.