Privacy policy

Privacy Policy

Effective Date: July 2026

At Machenza, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or otherwise interact with our services (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy shall prevail.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information (such as your name, billing address, shipping address, phone number, and email address)
  • Payment and transaction information
  • Account information (if applicable)
  • Purchase history
  • Customer support communications
  • Device and browser information
  • IP address and network identifiers
  • Website usage information
  • Shopping preferences
  • Marketing preferences

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, contact us, or otherwise interact with our Services;
  • Automatically through cookies and similar technologies when you browse our website;
  • Through Shopify and other service providers who assist in operating our store;
  • From trusted business partners or third-party providers where permitted by law.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Manage returns and refunds;
  • Provide customer support;
  • Improve our products and Services;
  • Personalize your shopping experience;
  • Detect and prevent fraud;
  • Protect the security of our website;
  • Communicate with you regarding your orders;
  • Send marketing communications where permitted by law;
  • Comply with legal obligations.

4. Marketing Communications

With your consent where required by law, we may send promotional emails regarding new products, offers, and updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Please note that even if you unsubscribe from marketing emails, we may continue sending transactional communications relating to your orders, customer support requests, or legal notices.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate our website;
  • Remember your preferences;
  • Improve website performance;
  • Analyze website traffic;
  • Personalize your shopping experience;
  • Support marketing and advertising activities.

Most browsers allow you to manage or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

6. How We Share Personal Information

We may disclose your personal information when necessary to operate our business, including with:

  • Shopify;
  • Payment processors;
  • Shipping carriers;
  • Fulfillment providers;
  • Technology providers;
  • Analytics providers;
  • Customer support providers;
  • Marketing partners;
  • Professional advisors;
  • Government authorities where required by law.

We do not sell your personal information except where applicable privacy laws define certain advertising activities as a "sale" or "sharing."

7. Shopify

Our store is hosted by Shopify.

Information submitted through our website may be processed by Shopify in accordance with Shopify's own Privacy Policy.

Certain Shopify features may use information collected from interactions with our store and other Shopify merchants to improve services and personalize your shopping experience.

For more information, please visit Shopify's Consumer Privacy Policy.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Machenza is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided us with personal information, please contact us so we can promptly remove it where appropriate.

10. Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders;
  • Provide our Services;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce our agreements;
  • Protect our legitimate business interests.

12. Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights that include:

  • Access to your personal information;
  • Correction of inaccurate information;
  • Deletion of personal information;
  • Data portability;
  • Withdrawal of consent where applicable;
  • Opting out of certain marketing activities;
  • Exercising rights related to targeted advertising where applicable.

We may request verification of your identity before responding to your request.

13. International Transfers

Your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we rely on appropriate safeguards for international transfers, including recognized contractual mechanisms.

14. Complaints

If you have concerns about how we process your personal information, please contact us first.

Where applicable, you may also have the right to submit a complaint to your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any changes will become effective upon publication on this page unless otherwise required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Machenza Customer Support

Email: hello@machenza.com