Shipping Policy

At Machenza, we are committed to delivering your order safely, efficiently, and with care.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note that orders are not processed or shipped on weekends or U.S. holidays.

Shipping Times

Delivery times vary depending on the product and destination.

Most orders are delivered within 5–15 business days. Delivery estimates may differ based on your location, product availability, and carrier conditions.

Please note that shipping times are estimates and may be extended during peak seasons, severe weather, customs processing (when applicable), or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your package throughout its journey.

Shipping Delays

Although we work with trusted logistics partners, occasional delays may occur due to:

Severe weather conditions
Carrier delays
Customs inspections (when applicable)
High shipping volumes during holidays

If your order is significantly delayed, please contact us and we'll be happy to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order. Machenza is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.